Privacy Policy for LoadSewa

Effective Date: Date: January 29, 2026

LoadSewa (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you provide while using our website and mobile application. This Privacy Policy explains what information we collect, how we use it, and your rights regarding your data.

1. Information We Collect

We collect the following information when you register or use our services:

1.1 Personal Information

– Full Name

– Email Address

– Phone Number

– Password (encrypted and securely stored)

– Citizenship document (for Customers)

– Driving License and Vehicle details (for Drivers)

– Vehicle Type and Vehicle Number (for Drivers)

1.2 Usage Data

– App usage statistics – Device information

– IP address

– Login times and actions within the platform

2. How We Use Your Information

We use your data for the following purposes:

– To provide and manage our logistics services – To verify user identity (Citizenship, Driving License, Vehicle Details)

– To communicate with users regarding bookings and support

– To improve platform performance and user experience

– To comply with legal obligations

– To send promotional emails, including discount vouchers or offers, to users who have registered on the platform. Users can opt out of promotional emails at any time.

3. How We Share Your Information

We do not sell your personal information. We may share information with:

– Drivers and vehicle owners for service facilitation

– Law enforcement or legal authorities when required by law

– Third-party service providers who support our platform (e.g., hosting, analytics)

4. Data Retention

Your personal data will be retained only as long as necessary to provide services and comply with legal obligations. Account deletion requests will result in permanent deletion of personal data within 7 working days, except where retention is required by law.

5. User Rights

You have the right to:

– Access your personal data – Request corrections to inaccurate information

– Request deletion of your account and personal data (see Account Deletion Policy)

– Withdraw consent where applicable

6. Security

We implement reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, disclosure, or misuse. All passwords are stored securely using encryption.

7. Third-Party Links

Our platform may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. Please review their policies before providing personal information.

8. Children’s Privacy

LoadSewa does not knowingly collect personal information from children under the age of 13. If we become aware that we have inadvertently collected such data, we will take steps to delete it.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with an updated effective date.

10. Contact Us

For questions about this Privacy Policy or your personal data, please contact us at:

Email: info@loadsewa.com

Help desk: +977-9861657800

Support: +977-9762083625